FAQ
Last updated: October 30, 2026
Who is the seller
Your seller for purchases through Valtorav is Maoming Jindaiying Trading Co., Ltd. The company operates the storefront and provides its registered address and support details below.
Which destinations can be served
Standard service covers eligible United States addresses. Enter the exact destination at checkout to view availability. Ask support before ordering to a PO box, military address, territory or remote area.
What is the estimated order timeline
A standard order normally takes 1–3 business days to process after payment is confirmed, followed by estimated transit of 7–12 business days from dispatch. The total standard estimate is 8–15 business days. Weekends and relevant public holidays are excluded. Different material product timeframes must be disclosed before purchase. Estimates are not guaranteed arrival dates.
How much does delivery cost
Review the charge displayed at checkout before paying. A free delivery promotion applies only under its stated conditions. This FAQ does not create a permanent free shipping threshold.
Are orders always dispatched from the United States
No general United States dispatch promise is made. We or fulfillment partners may prepare parcels from facilities including those in China. One order may travel separately without an additional shipping charge unless you agreed to it before purchase.
What payment and tracking information is available
Use a payment option actually shown at checkout. We email tracking information after dispatch. The initial carrier scan may take approximately 1–3 business days. Contact us if the details are missing or progress appears stalled.
How can I request an order amendment
Contact us immediately. Before dispatch, cancellation is accepted without a cancellation fee. After dispatch, changes or interception may no longer be possible, but applicable returns and legal cancellation rights remain. Accepted pre-dispatch cancellations are refunded to the original payment method within 5–10 business days, unless an earlier legal deadline applies.
When must I request a return
For an eligible change-of-mind return, contact us within 30 calendar days after delivery. Items should be unused, unworn and complete, with original packaging where reasonably available. Send the approved return within 14 calendar days after receiving instructions unless another arrangement is agreed.
Returns may be directed to China. Customers pay change-of-mind return postage. We cover necessary remedy costs for damaged, defective, incorrect or materially misdescribed items. The Return Policy explains exclusions and original delivery charges.
How will a refund be processed
Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection, or sooner where required by law. A bank or payment provider may need additional posting time. No restocking fee applies.
How should I report damage or nonreceipt
Send the order number and details to support. Please report visible damage promptly, ideally within 7 calendar days, to help preserve evidence; this does not shorten legal rights. We investigate missing parcels with the carrier. A tracking entry marked “Delivered” is not an automatic reason to close a claim.
Where can I make a privacy request
Email service@valtorav.com using “Privacy request”. The Privacy Notice explains data handling and applicable rights. Where a preference tool is displayed, it can also be used to manage the optional categories covered by that tool.
Valtorav is operated by Maoming Jindaiying Trading Co., Ltd.
Registered business address: Shop 006, First Floor, Zone F4, Jixing Logistics and Building Materials Plaza, No. 8 Jixing South Road, Maonan District, Maoming, Guangdong Province, China.
Email: service@valtorav.com
Telephone: +852 6336 3684